bingkai Privacy Policy
This page describes what we collect when you use bingkai and how we keep that data protected. We at bingkai take your privacy seriously. We collect personal information only when necessary to operate our platform, process your deposits and withdrawals, verify your identity, and provide customer support. We never sell your data to third parties, and we encrypt all sensitive information during transmission and storage.
Our privacy practices comply with standard data protection principles. We limit data collection to what is necessary, we keep your information secure, and we give you control over how your data is used. This policy explains what information we collect, how we use it, who we share it with, and what rights you have. If you have questions about our privacy practices, our support team can answer them.
By using bingkai, you consent to the data practices described in this policy. If you do not agree with our practices, please do not create an account or use our platform.
What data we collect on bingkai
We collect information in several categories. First, we collect account information: your full name, date of birth, email address, phone number, and residential address. We use this information to create and manage your bingkai account, verify your identity, and contact you about your account.
Second, we collect identity verification documents. When you open an account on bingkai, we ask you to provide a copy of your government-issued ID (such as a national ID card or passport) and sometimes proof of address (a utility bill or bank statement). We use these documents to comply with anti-money-laundering regulations and to confirm you are who you claim to be. We store these documents securely and never share them with third parties except where required by law.
Third, we collect payment information. When you deposit or withdraw funds on bingkai, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, and the date. We do not store your full payment credentials—those are handled by our payment processors. We use payment information to process transactions, detect fraud, and comply with financial regulations.
Fourth, we collect activity data. We record which games you play, which sports markets you view, how long you spend on our platform, and your account balance history. We use this information to improve our platform, personalize your experience, and detect unusual account activity that might indicate fraud or account compromise.
How we use your data on bingkai
We use your data for several purposes. First, we use it to operate bingkai: to create your account, process your deposits and withdrawals, settle your game outcomes, and manage your account balance. Second, we use it to verify your identity and comply with legal requirements. Third, we use it to provide customer support—when you contact our team, we access your account information to help resolve your issue quickly.
Fourth, we use your data to improve our platform. We analyze gameplay patterns, payment method popularity, and support ticket trends to identify areas where we can enhance bingkai. Fifth, we use your data to detect and prevent fraud. We monitor for suspicious account activity, unusual withdrawal patterns, and potential money-laundering activity. If we detect suspicious activity, we may freeze your account temporarily and ask you to verify your identity.
Sixth, we use your data for legal compliance. We retain records of your identity verification, deposits, and withdrawals to comply with anti-money-laundering regulations and tax requirements. We may be required to share this information with government authorities if they request it through proper legal channels.
Third-party processors and data sharing
We work with third-party service providers to operate bingkai. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email service provider sends you account notifications. Our identity verification service processes your ID documents to confirm your identity.
We share only the minimum data necessary with each third party, and we require them to protect your data using industry-standard security practices. We do not sell your data to marketing companies, data brokers, or other third parties. We may share aggregated, anonymized data (such as "non-specific info of our players in Jakarta prefer slots over sports betting") with business partners, but this data cannot identify you personally.
How we protect your data on bingkai
We protect your data using encryption, secure servers, and access controls. When you log into bingkai on your mobile phone or desktop, your login credentials are encrypted during transmission. Your account balance, transaction history, and personal information are encrypted at rest on our servers. We use industry-standard SSL/TLS encryption for all data in transit.
We limit access to your data to bingkai employees who need it to do their jobs—such as our support team, fraud prevention team, and account management team. All employees sign confidentiality agreements and receive training on data protection. We also conduct regular security audits to identify and fix vulnerabilities. If we discover a data breach, we notify affected users immediately and take steps to prevent future breaches.
Cookies and tracking on bingkai
We use cookies to improve your experience on bingkai. Cookies are small files stored on your device that help us remember your login status, your language preference, and your account settings. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). You can disable cookies in your browser settings, but this may affect your ability to use bingkai.
We also use analytics tools to understand how users interact with bingkai. These tools track which pages you visit, how long you spend on each page, and which games you play. We use this information to improve our platform design and identify technical issues. We do not use this data to identify you personally—it is aggregated across all users.
Key points about your privacy on bingkai
- We collect only the data necessary to operate bingkai and comply with regulations.
- We encrypt all sensitive data during transmission and storage.
- We never sell your data to third parties or marketing companies.
- We share data with payment processors and service providers only as needed.
- You can request access to your data or ask us to delete it anytime.
Your rights regarding your data on bingkai
You have several rights regarding your data on bingkai. You can request access to all the personal information we hold about you. You can ask us to correct inaccurate information. You can request that we delete your data, subject to legal retention requirements. You can object to how we use your data. You can also request that we transfer your data to another service.
To exercise any of these rights, contact our support team. We respond to data requests within 30 days in most cases. If you believe we have violated your privacy rights, you can lodge a complaint with your local data protection authority. We also welcome feedback on how we can improve our privacy practices.
Contact us and policy updates
If you have questions about our privacy practices, contact our support team. We offer English-language support via live chat, email, and our FAQ. Our team responds to live chat inquiries within a few minutes during business hours, and we reply to emails within a few hours. Whether you're in Jakarta, Surabaya, Bandung, or Medan, you can reach us through the same support channels.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we notify you via email and give you at least 30 days to review the updated policy before it comes into force. Continued use of bingkai after the update date constitutes acceptance of the new policy. We encourage you to review this policy regularly to stay informed about how we protect your data.
Thank you for trusting bingkai with your personal information. We are committed to protecting your privacy and operating our platform transparently.